Refund & Return Policy – Thirumalai Stores

Refunds or returns will be accepted only if you provide a complete unboxing video of the product (from package opening to showing the product clearly).

The unboxing video must clearly show any damages, wrong products, or defects.

Without a proper unboxing video, refund/return requests will not be accepted.

Any issue must be reported within 2 days of delivery.

Requests made after 2 days will not be eligible for a refund or return.

The product must be in its original condition, unused, and with all tags/packaging intact.

Any signs of use, damage (not reported in the unboxing video), or missing items will lead to rejection of the return request.

Customized or personalized items cannot be returned or refunded unless damaged during delivery (with proof in the unboxing video).